SECURITY & FRAUDS

PERSONAL INFORMATION: We need your information to uniquely identify you and your reservation. Read more about privacy policy.

PAYMENT: Only Internet banking option for new customers if reservation starts within 3 hours. Existing customers can pay also the last minute reservations using credit card or by asking and invoice for their company. This gives us time to identify credit card frauds.

RESERVATION INFO: Information is delivered to you using partly email and partly SMS to avoid misuse. If either phone or email security is compromised, your reservation information is still safe.

VEHICLE PICKUP: Only your mobile can control the vehicle doors with the unique code. Parking lots are usually also video monitored to ensure security.

DRIVING: Vehicles are monitored for their GPS location and technical defects to ensure help gets there when it is needed. Location data is not used in normal situations.

RESERVATION

STEP 2: Choose vehicle from the available vehicle list.

STEP 3: Pick optional extras, insurances and extra mileage.

STEP 4: Fill in your information and pay to confirm.

PAYMENT

Payment using online bank or credit card is needed to confirm the reservation. Receipt including VAT 23% is emailed to you after successfull payment.

Changes are free of charge until 48h before the beginning.

PICK UP AND RETURN

Reservation confirmation includes a code to open the vehicle doors using SMS. Vehicle keys are found in the glove box and tank is full of diesel.

Vehicle is always returned to the pick up location and tank filled up. Doors are locked using SMS.

DAMAGES

All vehicles include full insurances. It is possible to purchase optional insurances to make the deductibles smaller.

You can find a list of previously reported damages in the vehicle. If you find unreported ones, or create more yourself, you should let us know using SMS.

VEHICLE QUALITY

PREMIUM means new vehicles with less than one year old. All Premium vehicles are also air conditioned.

STANDARD vehicles offer good quality, 4 to 8 years of age and 90-170k mileage.

ECONOMY vehicles are an affordable option for temporary rental needs. They are in good working condition despite having more mileage (150-210k) and dents in them.

All vehicles, their equipment and tires are carefully maintained.

drive

Tank of the vehicle is full when the reservation starts.

If the previous customer hasn't filled it up, and we haven't had time to correct the situation (we know how much gas there is), please let us know. You should then go to the nearest gas station, fill the tank up and save the receipt for us so that we can compensate you.

Driving is normal in every way. Between the reservation end and start, vehicle keys are used for locking and unlocking the doors in a normal way. If everything goes as planned and agreed, you'll have your next contact with us the time you return your vehicle before the reservation ends. We are not following your location or anything else that is happening, unless there is some special situation or agreement terms are violated.