PICKING UP AND RETURNING A 24RENT VEHICLE USING TEXT MESSAGES

You are about to set off on a vehicle rented from 24Rent. The vehicle is picked up and returned through the m.24rent.fi site by using a smartphone.

You should always use the m.24rent.fi site to manage your reservation, as it guides you throughout your reservation. It allows you to pick up and return the vehicle, and you can use it to contact us and to purchase additional services for your reservation.

These instructions only apply when you have no access to a smartphone or internet. In such situations, you can use text messages to manage your reservation. Please note that all messages to us must be sent from the phone number you gave when making the reservation.

As you need to take photos of the vehicle when you pick it up and upon return, make sure that you bring a camera with you. If you are going with a friend, you can also use their smartphone to take the photos. As soon as you have access to email, send the photos to vehiclephotos@24rent.fi. Add your reservation ID to the subject line.

If you have no internet access on your phone, print these instructions and the Inspection Sheet before picking up the vehicle! A link to the Inspection Sheet is in the instructions email sent to you.

Remember to charge your phone before your reservation is due to start to ensure you can pick up and return the vehicle without hiccups. A phone that works is the key to a successful reservation.

Picking up the vehicle

1. Locate the vehicle.
   The address has been sent to you by email.
2. Take photographs of the vehicle from four sides (front right, front left, back right, back left).
   The photos are for your own protection and will help in potential damage determination.
3. Check the vehicle against the Inspection Sheet.
   If you notice new damage or missing equipment, let us know by text message to 045 7396 0053 (standard text message rates apply) before you head out. In addition, photograph any new damage.
   Note that you should always get an auto-reply as an acknowledgement. Also note that our system cannot receive multimedia messages.
4. Unlock the doors by sending the message OPENXXXXXX (XXXXXX = your reservation number) to 045 7396 0053 (standard text message rates apply).
   Make sure you send the message from the phone number you gave us.

You’ll find the keys in the glove compartment or in a lockbox. If a lockbox is used, you will receive its location and code before your reservation is due to start. The Owner’s Manual is located in the glove compartment.

IMPORTANT: When you start your reservation, you become liable for the vehicle. The vehicle will remain at your risk until you return it and take the required photographs. Keep the photographs safe for one year after the reservation. Also send them to vehiclephotos@24rent.fi with your reservation ID on the subject line.

Driving

Please read all our instructions and use the Owner’s Manual to familiarize yourself with the vehicle and its controls before taking off.

Reversing or turning a rental vehicle often results in an accident. Insurance does not cover careless driving, so please take care when driving.

Note that the fuel gauge of some vehicle models may show inaccurate readings even when the tank is full. If you suspect that the tank is not full, try refueling right at the start of your reservation. Let us know by text message if fueling was needed. We will compensate any missing fuel when you provide us with the receipt.

Extending your reservation

Provided there is no reservation immediately after yours, you can extend your reservation for a few hours. If the vehicle is available, we will send you a text message about extending your reservation before it is due to end. You can then extend your reservation by replying to the message.

Extensions longer than 3 hours are cheaper when booked through our web site at www.24Rent.fi. Just make sure that your new reservation starts 15 minutes after your current reservation. That way you do not need to return the vehicle between the reservations. Please note that we cannot extend reservations over the phone or via email.

Returning the vehicle

Make sure you return the vehicle in time to avoid late return charges. Remember to allow enough time for the return process, so that you have time to park and inspect the vehicle before your reservation ends.

Return to the pick-up location

1. Fill up the tank before returning and keep the receipt.
2. Park the vehicle according to our instructions as well as all traffic rules and regulations. If on-street parking is allowed, you can just find the nearest available, legal spot to park.
   Please note that if the vehicle was parked illegally or against instructions when you picked it up, you must not repeat the mistake.

Check, photograph, and clean the vehicle

1. Check the vehicle to see if any new damage has occurred.
   Report any new defects to us by text message. Also take photos of the damages.
2. Take photographs of the vehicle from four sides (front right, front left, back right, back left).
   Your liability on any damages does not end until you have taken the required photographs upon return.
3. Take your belongings, shake the floor mats, and remove any stains and trash from the cabin and trunk/cargo space.
4. Put the vehicle’s Owner’s Manual and equipment (such as the brush) in their place.
   Never take any of the vehicle’s things with you.
5. Turn off all external and interior lights.
6. Put the keys back into the glove compartment or the lockbox.
   Never take the keys with you or use them to lock the doors at the end of your reservation.
7. Make sure all doors and windows are properly closed.

End the reservation

1. Lock the doors by sending the message CLOSEXXXXXX (XXXXXX = your reservation number) to 045 7396 0053 (standard text message rates apply).
   Make sure you send the message from the phone number you gave us.
2. Check that the doors are locked.
   If they are immediately unlocked, one of the doors is still open. If the doors won’t lock, please contact our Customer Service.
3. Wait for 10 seconds to ensure that the lights are off.
   You can disregard any lights on the gauge cluster.
4. Check that the vehicle is correctly parked by walking back from the vehicle to the nearest traffic sign.
   If you need to adjust the parking or forgot something in the vehicle, you can still unlock the doors with the open and close commands.

Remember to send the photos to vehiclephotos@24rent.fi. Add your reservation ID to the subject line.

Issues and Customer Service

If you run into problems, please check the instructions first.

Our Customer Service assists you mostly online. However, you can also contact us by sending a text message to 045 73960 053. In urgent matters during your reservation, you may call our Customer Service on 09 4245 0250. Please note that you need to call from the number you gave us when making the reservation.

Cancelling your reservation

If you wish to cancel your reservation but cannot access the m.24rent.fi site, you can use a text message. Cancel your reservation by sending the message CANCEL XXXXXX (XXXXXX = your reservation number) to 045 7396 0053 (standard text message rates apply).

Please note that you cannot cancel a reservation that has already started. Also review our cancellation policy from our Rental Terms at www.24rent.fi/en/rental-terms/ before cancelling.