RENTAL TERMS

1. VEHICLE USE AND RESTRICTIONS

a. The Renter shall treat the vehicle as if it were his/her own and use and look after it with utmost care. The vehicle is at the Renter’s risk from the start of the rental period until he/she has returned the vehicle as stated in section 8 of these Rental Terms.

b. The Renter is the main operator of the rental vehicle and can only allow the vehicle to be operated by a person whose details were provided to the Company when the vehicle was reserved. The Renter and the optional extra driver must familiarize themselves with the terms and conditions related to the service. They must also meet all legal and Company-imposed requirements related to driving the vehicle.

c. The Renter accepts that he/she is renting a shared vehicle and that no Company representative shall be present to check the vehicle when it is picked up. The Renter agrees to photograph the vehicle from all sides when he/she picks the vehicle up and to keep the photographs safe for one (1) year from the return date. The Renter agrees to hand the photographs over to the Company if so requested. If the Renter refuses to hand the photographs over to the Company, it is assumed that the vehicle condition at the pick-up time was as it was reported after the previous inspection. Failure to provide the requested photographs is subject to a penalty fee, the amount of which is stated on the Service fees page. The Renter must notify the Company of all damages to the vehicle not included in the Inspection Sheet before he/she sets off.

d. The Renter shall not use or allow the vehicle to be used for towing, pushing, racing, driving on ice or off road, driving lessons, or any driving deemed irregular. The Renter is responsible for ensuring that the vehicle and its equipment are suitable for the conditions in which they will be used.

e. The Renter shall not take or allow the vehicle to be taken abroad without a cross-border travel permit purchased from the the Company. Unauthorized border crossing shall be reported to the authorities and will result in a penalty fee payable by the Renter, the amount of which is stated on the Service fees page. If the vehicle is not returned or it is impounded by authorities, the Renter is liable for all costs incurred in connection with bringing the vehicle back to Finland and for all idle time without upper limit.

f. The Renter shall not smoke or allow anyone else to smoke in the vehicle or transport any animals without a cage. Failure to comply shall result in the Renter being liable for the cleaning costs, the amount of which is stated on the Service fees page.

g. The Renter is responsible for ensuring that the vehicle is always locked when unoccupied. The Renter must use the vehicle keys to lock and unlock the vehicle doors during the rental period. The Renter must lock the vehicle doors as instructed at the end of the rental period – the keys must not be used. If the Renter uses the keys to lock the doors when returning the vehicle, he/she must pay a penalty fee, the amount of which is stated on the Service fees page.

h. The Renter agrees to follow all instructions on operating the vehicle passed on to him/her through various customer service channels even if such instructions are not explicitly detailed in these Rental Terms.

2. LIABILITY OF THE RENTER

2.1 Damages

The Renter must return the vehicle and its equipment in the same condition they were at the start of the reservation.

a. The Renter shall pay for all damages to the vehicle and its equipment and for missing parts and equipment according to the current service fees. The Renter is also responsible for any damages caused by natural phenomena and third parties, unless the Renter can designate a party that has committed to paying for the damages. The liability for compensatory damages applies to both the vehicle and all its parts and equipment, including the chassis, tires, rims, windshield, windows, hubcaps, antennas, hand trucks, and other equipment and items in the vehicle. The Renter must check the vehicle’s equipment at the start of the rental period and notify the Company of any issues and missing items.

b. The Renter is the holder of the vehicle during his/her rental period and is liable for all fines, parking tickets, parking violation fees, tolls, congestion charges, and any other costs related to, caused by, and charged because of the rental. As well as the actual sum to be invoiced, the Company shall charge a processing fee for all payments it handles.

c. The Renter is responsible for all repercussions and costs caused by neglect or his/her failure to adhere to the terms and instructions also after the rental period. These include unauthorized parking, failure to check that the vehicle is locked, failure to switch lights or other power draining equipment off, failure to close the windows, and any other careless or inconsiderate acts. The Company shall charge the Renter a fee for each act of neglect, the amount of which is stated on the Service fees page.

d. The Renter is responsible for cleaning vehicle or must pay for its cleaning if the vehicle gets excessively dirty or soiled during his/her rental period. The Renter must wipe off any stains, remove rubbish, and shake the floormats when he/she returns the vehicle. Should the Renter fail to do this, the Company shall charge the Renter a cleaning fee, the amount of which is stated on the Service fees page.

e. If the Renter loses the vehicle keys, he/she must pay the Company all costs related to the loss of the keys in full, including vehicle transfer costs, idle day costs, costs arising from changing the locks and replacing the keys and any other damages to the vehicle, regardless of the selected deductible.

f. If the Renter reports the vehicle stolen, he/she must return the vehicle keys to the Company. Should the Renter fail to do so, he/she must pay for the vehicle and its equipment in full.

2.2 Insurance

The vehicle has a standard car insurance policy that covers damages to the innocent party that exceed the selected deductible. The vehicle also has additional insurance that covers elk collisions, fire, theft, and collisions. The insurance pays for standard damages that exceed the selected deductible. The theft insurance does not cover the property of the Renter. The insurance does not cover damages to the vehicle that the Renter has caused by acting carelessly, through negligence, or intentionally. If the vehicle is damaged by a third party during the rental period, the Renter must provide the Company a Damage Report and the applicable third party’s assurance to pay for the damages.

a. The Company shall invoice the Renter for all damages according to the Damage Price Guide, the upper limit being the selected deductible. However, the Renter is fully liable for all damages he/she has caused to the vehicle through negligence or intention. The Company will also invoice the Renter for the idle time caused by the damage, the maximum number of days being 7. The cost per idle day is determined by the current rental price of the vehicle as stated on the 24rent.fi site.

b. If the Renter purchased additional insurance to reduce the deductible when reserving a vehicle or before the scheduled pick-up time, the actual deductible for the applicable damage is specified in the reservation confirmation or in the details of the additional service. The additional insurance is only valid if it has been paid though the payment service before the scheduled pick-up time and if it covers the type of the damage in question.

c. The Renter can purchase additional cover for tire and windshield damage and cancellation when reserving a vehicle or before the scheduled pick-up time. The optional Tire Cover covers direct costs caused by a punctured tire, such as tire repair or replacement and towing. It does not cover additional damage caused by driving with a damaged tire, indirect costs caused by the puncture, additional damages to the vehicle or damages to third parties. The optional Windshield Cover removes the Renter’s deductible if the windshield is chipped or cracks. If the Renter purchases the optional Cancellation Cover, the price of the rental will be refunded in full if the Renter cancels the reservation at least two hours before it is due to start. The price of the Cancellation Cover is not refunded.

All covers and additional services mentioned here (2.2.c) are only valid if they have been paid though the payment service before the scheduled pick-up time. Cancellation Cover cannot be purchased if the reservation is due to start in less than 7 days.

d. The Renter is fully liable for all damages that are not covered by the above-mentioned insurances or covers, such as damage to the vehicle’s upholstery. The Renter is also fully liable for all damages the cause of which is any of the following: overloading, smoking in the vehicle, driving with over- or under-inflated tires, using a wrong type of fuel, driving under the influence of drugs or alcohol, snow-related damages, natural phenomenon or its consequences, driving in too low, narrow, or confined spaces, driving while sick or tired, driving on poorly maintained roads and areas, allowing any third party to drive the vehicle without explicit permission from the Company, or any other careless or negligent use of the vehicle.​

3. PAYING THE RENTAL AND SECURITY DEPOSIT

a. The Renter shall pay the rental price through the www24rent.fi site before picking the vehicle up. Contractual customers are invoiced after the rental period.

b. The Company has the right to ask the Renter to provide a security deposit on paid and confirmed reservations. The amount of the security deposit may vary. The Company will release the deposit to the Renter without costs within fourteen (14) business days after the rental period. The Company reserves the right to deduct any unpaid additional services and any compensatory damages from the deposit before returning it. If the Renter fails to set the deposit required by the Company and does not cancel his/her reservation before the scheduled pick-up time, the Company will terminate the rental agreement and reserves the right to withhold the amount paid by the Renter for the rental as compensation for keeping the vehicle reserved for the Renter.

c. The Company has the right to ask the Renter to provide a security deposit on fully or partially paid and confirmed MiniLease contract. The amount of the security deposit may vary. The security deposit covers the entire contract period, and the Company will release the deposit to the Renter without costs within fourteen (14) business days after the rental period. The Company reserves the right to deduct any unpaid additional services and any compensatory damages from the deposit before returning it. If the Renter fails to set the deposit required by the Company and does not cancel his/her reservation before the scheduled start of the MiniLease period, the Company has the right to terminate the rental agreement and to withhold a month’s rent as compensation for keeping the vehicle reserved for the Renter.

d. If the Renter uses services sold at the time he/she makes the reservation, such as a trailer hitch, without prior permission or exceeds the mileage without notifying the Company, the Company has the right to charge the Renter for the unauthorized use at three times the standard rate and for excess mileage according to Service fees page.

e. The Company has the right to withhold the Renter’s payments and deposits if the Renter has previously failed to settle invoices sent to him/her by the Company. The Company also has the right to assign a previous security deposit to a new reservation. This can only be done once and it only applies to the reservation that directly follows the original one. In such a case, the Renter does not have to provide a new security deposit and the deposit is released after the last reservation in accordance with section 3 b.​

4. RESPONSIBILITIES OF THE COMPANY

a. The Company shall ensure that the vehicle is roadworthy and available to the Renter as agreed. The Company shall provide instructions on the use of the vehicle if so requested by the Renter.

b. If the pick-up of the vehicle is delayed because of the Company and the Company has not informed the Renter of this in advance, the Renter has the right to terminate the contract or request compensation or a price reduction. The maximum amount of the compensation is limited to the price of the rental.

5. FUEL AND DUTY OF CARE

a. The vehicle is picked up and returned with a full tank of fuel. The Renter is responsible for ensuring that the correct type of fuel is used. The Renter must fill up the tank or plug the vehicle in a charging station according to the instructions at the end of the rental period regardless of the distance driven.

b. The Company has the right to charge the Renter in full for all expenses caused by an empty fuel tank or depleted battery.

c. The Renter is fully liable for all damages caused by using the wrong type of fuel or any other fluid or by using inappropriate spare parts or equipment.

d. The Renter is responsible for checking the following regularly: motor oil, coolant, AdBlue (diesel engines), and tire pressure. If the vehicle runs out of any fluid during the rental, the Renter is liable in full for all costs related to his/her failure to refill the applicable fluid in time.

e. If the Renter fails to fill up the tank before returning the vehicle, he/she will be charged both for the missing fuel and a penalty fee, the amount of which is stated on the Service fees page.

f. Windshield washer fluid is not included in the rental fee. The Renter is responsible for adding washer fluid when necessary. During the winter speed limit period, only low temperature windshield washer fluid must be added (it must be rated for temperatures below -20°C when driving in Southern Finland, and -35°C when driving in Central and Northern Finland). The Renter is liable for any damage caused to the vehicle by the use of inappropriate washer fluid.

6. RENTER DUTIES IN PROBLEM SITUATIONS OR WHEN DAMAGE OCCURS

7. COMPANY LIABILITY IN CASES INVOLVING DEFECTIVE VEHICLES

a. If the rental vehicle or the systems of the Company are affected by a technical or any other serious issue that prevents the use of the vehicle during the rental period as agreed, the Renter has the right to ask for the fault or defect to be rectified or request a discount of the rental fee.

b. The Renter has the right to terminate the rental agreement if the defect or fault is so significant that it prevents the use of the vehicle entirely during the rental period and the Company cannot offer a replacement vehicle. The agreement cannot be terminated if the fault or defect can be rectified within reasonable time or if the Company offers the Renter a similar vehicle for replacement. The Company is not responsible for compensating the Renter any costs caused by the fault or defect or any costs caused should the Renter decide to use alternative means of transport to continue his/her journey.

c. The liability of the Company is limited to the amount paid by the Renter for the rental.

8. RETURNING THE VEHICLE AFTER THE RENTAL PERIOD

a. The Renter shall return the vehicle as agreed. Any changes to the return time must be agreed with the Company in advance. The Renter understands that extending the rental period it is not always possible. If the Company agrees to extend the rental period, the model and make of the vehicle determine the cost of the extension.

b. Should the Renter fail to return the vehicle in time, he/she will be charged a penalty fee, the amount of which is stated on the Service fees page. The Company reports all unreturned vehicles to the police.

c. The Renter shall not be refunded if he/she returns the vehicle early, unless otherwise agreed. No refund shall be made for any services the Renter has paid for but not used, such as unused mileage or rental time.

d. The Renter must notify the Company of any faults in the vehicle or damage to the vehicle by the time the vehicle is returned. If the Renter fails to notify the Company, he/she shall no longer be insured and shall be liable for any additional costs caused by his/her negligence.

e. The Renter accepts that no Company representative shall be present to check the vehicle when it is returned. The Renter agrees to photograph the vehicle from all sides when he/she returns the vehicle and to keep the photographs safe for one (1) year from the return date. The Renter agrees to hand the photographs over to the Company if so requested. If the Renter refuses to hand the photographs over to the Company, it is assumed that the vehicle condition at the return time was as it was reported at the next inspection, regardless of when this was done. Failure to provide the requested photographs is subject to a penalty fee, the amount of which is stated on the Service fees page. The Renter is responsible for documenting all damages occurred to the vehicle and notifying the Company of such damage even if his or her phone or camera does not work.

f. Returning the vehicle contrary to the instructions provided is considered to be a late return, and section 8.b. applies until the vehicle is parked according to instructions and its condition is as required by these Rental Terms. The Renter agrees to return the vehicle to the parking space indicated by the Company and agrees to ask for specific instructions on returning the vehicle in any special circumstances.

g. The rental agreement is valid and the Renter the holder of the vehicle until the vehicle is rented by another person, regardless of the original return time of the vehicle. As the holder of the vehicle, the Renter is liable for any costs that occur after he/she has returned vehicle, such as parking tickets. To avoid such costs, the Renter has the option of moving, refueling, and cleaning the vehicle according to the instructions and Rental Terms before the next rental period of the vehicle begins. The time used for this shall be charged separately. The Renter’s liability on damages is limited to the condition of the vehicle when it was returned and shown in the photographs taken in accordance of section 8.e.

h. The Renter shall return the vehicle as instructed and in accordance with all parking and traffic rules and regulations. The Renter must not return the vehicle to an area where a sign indicates that all vehicles must be moved immediately or within three days. If the vehicle is illegally parked when the Renter picks it up, the Renter must not repeat the offence but park legally when he/she returns the vehicle.

9. CANCELLATION POLICY

The 14 day cancellation period of the Finnish Consumer Protection Act (Chapter 6, Section 14) does not apply to this agreement, as vehicle rental is an exception mentioned in the Act (Chapter 6, Section 16).  Instead, the following cancellation policy applies:

a. If the reservation is cancelled at least 7 days before the scheduled pick-up time, the prepaid rental price will be refunded to the Renter’s means of payment within four (4) business days.

b. If a MiniLease reservation is cancelled at least 14 days before the scheduled start of the MiniLease period, the prepaid rental price will be refunded to the Renter’s means of payment within four (4) business days. The refund is subject to a service fee, the amount of which is stated on the Service fees page.

c. If the Renter has asked the Company to make changes to his/her reservation and later cancels it, the Company has the right to withhold the costs caused by the changes. The cancellation policy is always applied as per the original reservation.

d. If the Renter gives the Company false personal information or tries to acquire the vehicle without approval by the Company, the Company is not liable for refunding any payments made to it by the Renter.

10. TERMINATING THE CONTRACT

a. If the Renter fails to comply with the agreement or the Company has reason to believe that the Renter will be unable to comply with the agreement or will fail to handle the vehicle appropriately, the Company has the right to terminate the contract. The Company also has the right to terminate the contract, if the vehicle has been damaged, for example through an accident or theft, so that the rental cannot be continued. In these cases, the Renter must return the vehicle immediately.

b. A MiniLease rental is a fixed-term contract that can only be terminated on the grounds of social force majeure. The Renter must provide the Company both a written request for the termination and proof of the social force majeure. In such a case, a month’s notice applies, and the contract expires on the last day of the next full contract month.

11. OTHER TERMS AND CONDITIONS

a. The Renter must have a valid driver’s license and he/she must be entitled to drive the category of the rental vehicle. The Renter must be in a fit state to drive and at least 18 years old. The Renter is responsible for ensuring that the optional additional driver is in a fit state to drive, is at least 18 years old, has a valid driver’s license, and is entitled to drive the category of the rental vehicle. If the Renter allows the vehicle to be operated by another person under the agreement, he/she is responsible for ensuring that the other person is aware of and understands these terms. The Renter is always the holder of the vehicle and, therefore, liable for all vehicle-related issues, regardless of who actually drives the vehicle.

b. MiniLease is only available for a person who has a minimum of one year of licensed driving experience and whose driver’s license is valid for the entire MiniLease period. MiniLease is not available for persons with a temporary driver’s license.

c. The Company has the right to check the personal information submitted by the Renter and, if necessary, use data from other sources to verify that the terms are met. The Company has the right to ask the Renter additional information about his/her identity before granting access to the vehicle.

d. Upon request, the Renter must provide proof that he/she is entitled to drive by submitting a photo of his/her driver’s license to the Company. The Renter must also identify himself/herself through the Nordea electronic identification broker service when proving his/her right to drive. The Company checks that the social security number passed on by the identification broker service matches the data and the photo of the driver’s license provided by the Renter to ensure that the Renter is entitled to drive. If the identification broker service is down or the Renter does not have a Finnish social security number, the Renter must provide the Company a photo of his/her face when proving his/her right to drive. The Company reserves the right to request for these photos again to check for validity even if the Renter has submitted them earlier. Failure to provide proof of identity or the requested photos will result in breach of contract and termination of the rental agreement. In such a case, the Company has the right to withhold the amount paid by the Renter for the rental for damages.

e. The Renter accepts that he/she may be photographed by CCTV cameras when he/she picks up or returns the rental vehicle. The Renter accepts that a GPS device can be used to track the location of the vehicle and its route any time during and after the rental period and that GPS data can be stored.

f. The Company runs a reservation system at www.24rent.fi and fixes issues that may arise with the system to the best of its ability. However, if the system clearly contains incorrect information, such as wrong price, inaccurate description, or an error in some other detail, the Company reserves the right to cancel the reservation or to offer the Renter an alternative it deems appropriate.

g. The Company has the right to replace the vehicle rented by the Renter with a similar or larger model before the rental period starts. In MiniLease rentals, the Company reserves the right to replace the vehicle with a similar model due to maintenance or related reasons. The Company is not responsible for ensuring that the replacement vehicle comes with the same equipment and features as the original one.

12. DISPUTE RESOLUTION

If the parties fail to resolve a dispute, the Renter may take the matter to the Consumer Disputes Board after he/she has been in contact with the Consumer Advisory Service.

Any disputes arising between the Company and the Renter shall primarily be settled through negotiation. If a legal resolution is required, the case must be taken to court in Tampere, the domicile of the Company.