SafeDrive Package – full support for international drivers in Finland
Essential help for visitors on Finnish roads
SafeDrive Package ensures every international driver can enjoy a smooth and stress-free experience on Finnish roads.
It provides full 24/7 assistance, English-speaking customer support, and practical safety guidance for all conditions — from city streets to snowy highways.
Here you’ll find everything you need to know about the SafeDrive Package — how it works, what it includes, and why it’s essential for international drivers in Finland.
What SafeDrive Package Gives You
- Modern, well-maintained 24Rent vehicles — all under 1.5 years old
- Regularly serviced and safety-inspected for reliable performance
- High-quality winter tyres and equipment for Finnish road conditions
- Vehicles designed and tested for Nordic weather and terrain
- 24/7 roadside assistance and English-speaking customer support
- Direct help via phone, or the 24Rent app
- Safety guidance for Finnish driving conditions
- Priority handling if any issue occurs
- Coordination with towing, service, or authorities when needed
With SafeDrive, you’re not only supported — you’re driving a high-standard, locally prepared car that’s built for the same demanding conditions Finns drive in every day.
What You Pay and What You Get Back
1. Transparent pricing
The SafeDrive Package costs €750, automatically added when your permanent residence is outside Finland.
2. Service fee (€100)
Covers handling, verification, and 24/7 support — making it possible to rent a car in Finland even without local ID documents.
3. Refundable amount (up to €650)
Returned after your trip ends smoothly, provided the car is returned clean, on time, and undamaged. This ensures a fair, secure, and transparent process for every international driver.
Drive smart, stay on schedule, and get 90% of your payment refunded.
What You Get with SafeDrive Package
24/7 Roadside Assistance
If anything unexpected happens on the road, our team is always there to help you. Our roadside assistance covers towing, lockouts, technical faults, and flat tyres anywhere in Finland — at any hour, as long as the situation is not caused by misuse of the vehicle or a violation of the rental terms. You can reach support easily through the 24Rent app or by phone. Whether you’re in a city or deep in Lapland, you’re never left to handle a problem alone.
Clear English Instructions and Fully Digital Process
From booking to driving, everything with 24Rent is handled in English and entirely online. You’ll receive clear instructions by email and in the app — no paperwork, office visits, or phone calls required. Unlock the car, start your trip, and manage everything digitally at your own pace. The whole experience is designed to be simple, transparent, and stress-free for international drivers.
Full Winter-Ready Equipment
Driving in Finland can mean snow, ice, and rapidly changing weather. Every 24Rent car is equipped with high-quality winter tyres and seasonal gear tested for Nordic roads. You’ll also find a snow brush and ice scraper ready in the car — essential tools when frost bites or snow starts to build up. These small details make a big difference in comfort and safety, keeping your trip smooth even in freezing conditions.
Modern, Well-Maintained Cars
We ensure that every 24Rent vehicle is new, safe, and maintained to highest Finnish standards — all cars are less than 1.5 years old. Regular servicing and strict inspections ensure reliability in all conditions. You get a clean, fully equipped car ready for Finnish roads, so you can drive with confidence wherever you go.
English-Speaking Customer Support
You’ll always get help in English — no need to struggle with local terms or translations. Our customer service team is available throughout your rental to answer questions, give guidance, or help solve issues quickly. Clear communication saves time and stress, ensuring that your trip stays enjoyable and hassle-free.
Fair and Transparent Handling
With SafeDrive, everything is clear from start to finish. You know what you pay for, what’s refundable, and what’s expected. There are no hidden steps or surprise fees — just a reliable process that keeps you informed and in control.
Customer Service & 24/7 Roadside Assistance
The best way to reach us is by calling the reservation-specific number: +358 600 555 800 (0,98 €/min + local).
You can also contact us via the 24Rent app or by logging into m.24rent.fi.
If our regular support is unavailable (e.g. overnight), you may use 24/7 roadside assistance.
More details available in our support pages.
SafeDrive Package – Frequently Asked Questions
What is the SafeDrive Package?
SafeDrive Package is a mandatory add-on for customers whose permanent residence is outside Finland. It provides full support, 24/7 roadside assistance, English-speaking customer service, and safety guidance to make driving in Finland easy and stress-free.
Why do I need the SafeDrive Package?
If you don’t have a Finnish ID, bank credentials, or driver’s licence, we can’t verify your identity through national systems. SafeDrive replaces that process and ensures you receive the same secure, supported experience as local customers.
Is SafeDrive Package insurance?
No, it’s not an insurance product. It’s a service package that ensures identification, support, and safe use of the car for international customers. Your car still includes the same insurance coverage as all 24Rent vehicles.
How much SafeDrive Package cost?
SafeDrive Package costs €750, which includes a fixed €100 service fee and a refundable amount of up to €650, returned after your trip if everything goes smoothly.
When and how I get my refund
Once your rental period has ended and the car has been checked, your refund will be processed automatically. The refundable part of the SafeDrive Package (up to €650) is returned if the car is on time, undamaged, and in the same general condition as when your rental began. You don’t need to wash the car, but please remove any loose trash and personal items before returning it.
After the refund is initiated, you’ll receive an email confirmation. Please note that international refunds may take several banking days and, in some cases, up to 14 days to appear in your account, as transfer times can vary between countries and banks.
Can I rent a 24Rent car without SafeDrive?
No, SafeDrive is required for all customers whose permanent residence is outside Finland. It’s the only way we can safely and legally confirm your identity for car access.
What happens if my trip doesn’t go as planned?
If the car is returned late, dirty, damaged, or with unpaid extras, we’ll deduct the related costs from the refundable amount. All deductions are made according to the 24Rent Rental Terms and are fully transparent.
